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Product Status Discontinued on 3/18/2024 Model Number: SV20KS1P0B

SmartOnline SV Series 20kVA Small-Frame Modular Scalable 3-Phase On-Line Double-Conversion 208/120V 50/60 Hz UPS System, No SVBM Battery Module

SV20KS1P0B front view large image | 3-Phase UPS Systems

Warranty

Your product is still covered under warranty if it was purchased after 3/28/2023.

1-year limited warranty

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Owner's manuals

Replaced by

No exact replacement
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Documents & Downloads

Design Resources

One or more views of this model are included in the following Visio stencil.

We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.

Product Warranty

Product Warranty Period (U.S. & Canada)

1-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 1 year from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

Parts & Accessories

Environmental Sensors

  Model Number Description
EnviroSense2 (E2) Environmental Sensor Module, Temperature E2MT E2MT EnviroSense2 (E2) Environmental Sensor Module, Temperature
EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs E2MTDO E2MTDO EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs
EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs E2MTHDI E2MTHDI EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs
Part Number Description
W08-BW1-247 Commissioning for 20kVA - 30kVA 3-Phase UPS and Primary Battery in USA
W08-BW1-247-1B Commissioning for 20kVA - 30kVA 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet in USA
W08-EW1-247 Commissioning for 20kVA - 30kVA 3-Phase UPS and Primary Battery in USA - Premium
W08-EW1-247-1B Commissioning for 20kVA - 30kVA 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet in USA - Premium
W08-SCBAS1 Annual Service Agreement for 20kVA - 30kVA 3-Phase UPS and Primary Battery in USA
W08-SCBAS1-1B Annual Service Agreement for 20kVA - 30kVA 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet in USA
W08-SCENH1 Annual Service Agreement for 20kVA - 30kVA 3-Phase UPS and Primary Battery in USA - Premium
W08-SCENH1-1B Annual Service Agreement for 20kVA - 30kVA 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet in USA - Premium

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.