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We tailor our advice to your needs, including your level of knowledge and experience. If you're already an expert, we won't waste your time. We'll deliver the essential facts so you can move forward with your project. If you're new to 3-phase, we'll give you all the help you need.
We tailor our advice to your needs, including your level of knowledge and experience. If you're already an expert, we won't waste your time. We'll deliver the essential facts so you can move forward with your project. If you're new to healthcare infrastructure planning, we'll give you all the help you need.
How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Service Description
Annual Service Agreement with 1-Year 24/7/365 On-Site Warranty and Preventive Maintenance (Major/Minor Preventative Maintenance Visits; Major Outside Business Hours) for SU20K, SU30K or SU40K 3-Phase UPS and Primary Battery in USA (Lower 48 States). Coverage Includes: UPS Parts (Not Batteries), Labor, Travel and 24/7 Technical Support. PREREQUISITE: Purchase of Tripp Lite startup service at time of UPS suite activation or preventive maintenance service and correction of out-of-specification conditions at customer expense prior to activation of warranty renewal. Note: Additional Battery Cabinets Cost Extra.
INPUT
Input Phase
3-Phase
SERVICE DETAILS
Service Type
Annual Service Agreement
Service Details
Includes On-Site Warranty Coverage
Agreement Duration
1-Year
Product Coverage
3-Phase UPS
Product Coverage Details
Primary Batteries
Scheduled Service Hours
Normal Business Hours (M-F, 9AM - 5PM); NOTE: the major Preventative Maintenance can be performed during off hours
Geographic Coverage
US (Lower 48 States)
Emergency On-Site Service
Yes (24/7/365)
Return for Repair
No
On-Site Repair
Yes
Preventative Maintenance
Yes
Number of Preventative Maintenance Visits
2
Travel Included
Yes
Labor Included
Yes
Parts Coverage
Yes
Parts Coverage Details
UPS Parts Only (Batteries Not Included)
Service Description
Annual Service Agreement with 1-Year 24/7/365 On-Site Warranty and Preventive Maintenance (Major/Minor Preventative Maintenance Visits; Major Outside Business Hours) for SU20K, SU30K and SU40K 3-Phase UPS and Primary Battery Plus 1 Additional Battery Cabinet in USA (Lower 48 States). Coverage Includes: UPS Parts (Not Batteries), Labor, Travel and 24/7 Technical Support. PREREQUISITE: Purchase of Tripp Lite startup service at time of UPS suite activation or preventive maintenance service and correction of out-of-specification conditions at customer expense prior to activation of warranty renewal. Note: Additional Battery Cabinets Cost Extra.
INPUT
Input Phase
3-Phase
SERVICE DETAILS
Service Type
Annual Service Agreement
Service Details
Includes On-Site Warranty Coverage
Service Description
Annual Service Agreement with 1-Year 24/7/365 On-Site Warranty and Preventive Maintenance (Major/Minor Preventative Maintenance Visits; Both Outside Business Hours) for SU20K, SU30K and SU40K 3-Phase UPS and Primary Battery in USA (Lower 48 States). Coverage Includes: UPS Parts (Not Batteries), Labor, Travel and 24/7 Technical Support. PREREQUISITE: Purchase of Tripp Lite startup service at time of UPS suite activation or preventive maintenance service and correction of out-of-specification conditions at customer expense prior to activation of warranty renewal. Note: Additional Battery Cabinets Cost Extra.
INPUT
Input Phase
3-Phase
SERVICE DETAILS
Service Type
Annual Service Agreement
Service Details
Includes On-Site Warranty Coverage
Agreement Duration
1-Year
Product Coverage
3-Phase UPS
Product Coverage Details
Primary Batteries
Scheduled Service Hours
Off Business Hours (M-F), Weekends (Sat, Sun)
Geographic Coverage
US (Lower 48 States)
Emergency On-Site Service
Yes (24/7/365)
Return for Repair
No
On-Site Repair
Yes
Preventative Maintenance
Yes
Number of Preventative Maintenance Visits
2
Travel Included
Yes
Labor Included
Yes
Parts Coverage
Yes
Parts Coverage Details
UPS Parts Only (Batteries Not Included)
Service Description
Annual Service Agreement with 1-Year 24/7/365 On-Site Warranty and Preventive Maintenance (Major/Minor Preventative Maintenance Visits; Both Outside Business Hours) for SU20K, SU30K and SU40K 3-Phase UPS and Primary Battery Plus 1 Additional Battery Cabinet in USA (Lower 48 States). Coverage Includes: UPS Parts (Not Batteries), Labor, Travel and 24/7 Technical Support. PREREQUISITE: Purchase of Tripp Lite startup service at time of UPS suite activation or preventive maintenance service and correction of out-of-specification conditions at customer expense prior to activation of warranty renewal. Note: Additional Battery Cabinets Cost Extra.
INPUT
Input Phase
3-Phase
SERVICE DETAILS
Service Type
Annual Service Agreement
Service Details
Includes On-Site Warranty Coverage
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Need help with your purchase? We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.
